For more than 20 years, by way of leveraging prime quality customer support & their own capability to be able to create all-inclusive service provider structures, MTM help their clientele to attain their goals whilst reaching their mission of local communities devoid of boundaries of medical transportation services.
MTM has joined together with their customers in order to establish non emergency health care travel intended for reaching medical-related care, encouraging autonomy, as well as joining neighborhood solutions.
Your wellbeing and safety are really a prime worry to MTM. In reaction to the existing Coronavirus crisis, MTM are making use of any information available from the Centers for Disease Control.
MTM is here now to provide a collection of NEMT Brokerage services to tackle the primary obstacles with health related transport and Public Travel Services. Right from state non emergency health-related transportation (NEMT) brokerage to organizing & sending for leading transportation organizations, their professional services strive to enhance member health and wellness results whilst aligning together with client objectives, reducing system expenditures, & enhancing total satisfaction.
Leveraging their in-depth expertise in the healthcare transportation products and services sector, MTM’s mobility management model provides an innovative technique to synchronized area transport.
Using a wide range of cordinated, workable transport services, mobility management assures all aspects of passengers’ transport expectations can be met. MTM show passengers about the transportation solutions at hand, as well as assist them to opt for the perfect form of transportation that most closely fits the requirements.
As demand continues to increase, mobility management delivers a strategic method for unifying, managing, & coordinating transport services. MTM collaborates with their clients to deliver a family of transit services and options like:
Diverse travel options and modes
Eligibility assessments
Travel training
Helping plan for future system growth
Modular, scalable solutions, up to full turnkey partnerships
Pursuing opportunities for grant funding
Educating passengers on & assigning them to the most cost-effective, appropriate mode of transport
Performing education and outreach to explain the transportation system to stakeholders
Developing strategies for meeting the needs of passenger populations
Pursuing grant opportunities to maximize potential for federal Mobility on Demand “Sandbox” programs
As travel agencies outsource more services to achieve cost savings, a dedicated Quality Assurance (QA) contractor is imperative to accurately track performance metrics, analyze data, & lead the agency and its contractors through continual quality improvement.
Being the ears & eyes of the agency, a real augmentation of the agency’s own staff members, an independent Quality Assurance(Quality Assurance) professional gives a supplementary tier of impartiality to keep other suppliers responsible & actively deal with service and conformity matters. Together with expertise that mixes travel & superior quality reassurance, MTM knows how a variety of aspects of Quality Assurance have an effect on a transportation system’s operations, & offers a system available to enhance conformity & system advancement.
In each contract MTM run, MTM executes Quality Assurance functions causing them to be exclusively proficient in order to provide unbiased assessments, investigate service trends, and file crystal-clear information & strategies. MTM is a genuine leader on developing Quality Assurance tasks intended for the non emergency medical related transportation sector, and has correctly executed these kinds of procedures in their own individual services for upwards of 2 whole decades.
The focused Quality & Compliance division keeps track of the sending of over 20 mil trips every single year through the subcontracted community of transport service providers, with well over seven point five million messages or calls taken care of through their own consumer support locations yearly. For every of their greater than One hundred agreements, they contain interior quality control processes set up and maintain them selves responsible towards efficiency values & Key Performance Indicators(KPIs).
A lot more unique to the travel market, MTM works along with travel organizations in Maryland and Washington, D.C. to deliver dedicated Quality Assurance services. In each case, MTM cooperate together with the travel companies in order to produce thorough packages which give oversight of each of the Administration & Operations within their paratransit units. By using a choice of practices, plans, operations, & paperwork designed over the past More than 20 years & all set to end up being modified to travel agencies’ unique expectations, MTM is without a doubt adequately prepared in order to enhance implementation & help make instant constructive affects with regard to transportation businesses of virtually any over all size.
